WellWorX
www.wellworx.com
WellWorX Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WellWorX has 1.6 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Location.
Cons: Monthly fee, Service.Review authors value the most Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Wynand F
Cape Town, Western Cape
Shocking Experience
They messed up our medical fund application causing us to be without medical cover for 12 months!!!
Loss:
$10000
Cons:
- Service
Reason of review:
Bad quality
Preferred solution: Full refund
Anonymous
Cape Town, Western Cape
Shocking experience
They forgot to process my application in time making me latr and excluded for 12 months. Had heart attack snd Metropolitan Med does not care a damb
Reason of review:
Problems with payment
Anonymous
Memphis, Tennessee
DO NOT JOIN THIS GYM
This gym while the equipment is decent (at best), the staff and the organization itself is ridiculous. Initially I joined this gym because I was living downtown Memphis, and to keep the story short I moved and they will not allow me to discontinue my membership because I have not moved 25 miles away from the gym location. Had I known I was moving of course I would never have joined the gym, but my advice to anyone on the fence about joining this *** hole would be to strongly consider other options, Lifetime, even snap fitness would be a much wiser decision.
Pros:
- Location
Cons:
- Employees
- Membership fee
- Monthly fee
Reason of review:
Bad quality
1 comment
Anonymous
Memphis, Tennessee
Well Worx = Unethical Business
Do not at any expense join the club = service does equal their need of your funds. They did not allow me to cancel when I realized the scam they run, now I had to get an attorney for mitigation, law suit. This situation has cost me and my family money to pay an attorney for a gym member ship contract, which was not worth the paper it was written on. Please at all cost do yourself a favor and do go near this place. I repeat DO NOT GET FOOLED!!!I repeat DO NOT GET FOOLED!!!I repeat DO NOT GET FOOLED!!!I repeat DO NOT GET FOOLED!!!
Loss:
$25000
Fawn A
Palm Harbor, Florida
DO NOT SIGN UP WITH WELLWORX... they make it extra hard to quit
We paid for our memberships up front for a whole year. We ended up moving away 6 months into it (JOB TRANSFER) and had to forfeit all the $$$ we had paid upfront. THEY DO NOT OFFER REFUNDS! In fact their contract even states that they will not refund money even in the event that they cease to do business! It gets worse... so after moving away I didn't really spend my days thinking about the contract I had signed a year earlier. Turns out they will automatically continue to charge me at a higher rate come the end of my contract (February 2012). So I send my certified letter to cancel in January after receiving a notice that they would begin charging me again in February. Then I get a call (from Wellworx) saying that I MUST PAY FOR THE MONTH OF FEBRUARY in order to cancel my contract...... Its still January! OK, they didn't get 30 days notice... so what. Wave the fee.... put the membership on hold for 30 days until the cancellation can be processed.... Offer something. But no I am told " IT WOULD BE BREAKING THE LAW TO WAVE THE CHARGES FOR FEBRUARY AND THEY CANT BREAK THE LAW!!! As if the police would show up and arrest somebody at Wellworx for not screwing me and my boyfriend out of another months dues. Not all gyms are like this... I had a great experience with Bally's. After Bally's received our notice they refunded our dues for the two months since we had moved away. I didn't even expect a refund because we were on a month to month contract with them. My advice- SIGN UP WITH A LARGER FRANCHISE GYM THAT IS NOT SO HARD UP FOR CASH. Larger gyms often put CUSTOMER SERVICE first rather then $$$. Also, Notice all the reviews have pretty much the same complaint.... I'd be willing to bet they won't be in business for long. THE REASON I SIGNED UP WITH THEM IN THE FIRST PLACE WAS BECAUSE THEY ARE NEVER BUSY... I NEVER HAD TO WAIT TO USE THE EQUIPMENT. NOW I KNOW WHY!
Anonymous
Memphis, Tennessee
WELLWORX is a rip off...
ANYONE that gets a membership from this place should have their head examined..More than 4 years ago I bought a 1 year membership,paid cash,didn't want to renew,never went back and never used the facility after my membership expired..They have tried to tell me I still owe an unpaid balance for the last 4 years...They threaten legal action,damaging my credit rating and continue to harass me for payment OR SETTLEMENT...Yeah Tina Graham says if I just pay something,they will leave me alone..I love telling everyone I know to NEVER JOIN THIS FACILITY...NEVER JOIN WELLWORX...THEY WILL TRY TO RIP YOU OFF FOR MORE MONEY AFTER YOUR MEMBERSHIP IS OVER..SHAMELESS EXCUSE FOR A BUSINESS ANDTHEIR TACTICS SHOULD BE CRIMINAL
2 comments
zzzxx
Memphis, Tennessee
Wellworx refuses to accept cancellation
After my one year contract was over, I agreed to continue on a month to month basis. Over a year ago, I stopped and the management was told. They refuse to accept the resignation, claiming that I signed for another year. These people are not to be trusted. On three different occasions, Wellworx personnel have called attempting to get me to admit that I owe money. On all three occasions they have been informed that I have quit. Each time they refuse to accept this, insisting that I have to pay for an entire year. The situation is absurd. Do not join.
1 comment
Anonymous
Washington, District Of Columbia
Wellworx is a good club
I have been a member since 2004 and I am putting info of my good experiences with Wellworx so people know that the club has a great staff and so much variety. I have always paid my bill so I don't know how their collections department is. They offer rehabilitation for injuries and the trainers have always answered questions I have had without chargin me for a session. These reviews are unfair and tell only one side fo the story. Their cancellation process is simple. Send a certified letter and it is done. That way someone else can't call and cancel your membership. Not the most convenient way, but it protects me. They have racquetball and basketball and warm water classes. They have lap pool and have just redone the entire pool area.
1 comment
jim Akt
Atlanta, Georgia
WellWorx - BBB Rating "F"
WellWorx Health Club - Better Business Bureau Rating "F" for WellWorx. Enough said....DO NOT JOIN THIS CLUB...and what ever you do, if you do join.. do not give WellWorx you bank account information !! I know it is the season to join a health club but do yourself a favor DO NOT JOIN THIS ONE...to many good ones out there to waste your time with these clowns....do your research about this place...you will see that once you join WellWorx management and owners will not let you cancel your membership and they will coitnue to bill you years after you have cancelled your membership. WellWorx...."F" Rating by the BBB !
Loss:
$1
1 comment
Anonymous
Washington, District Of Columbia
Wellworx in Memphis will rip you off at end of contract
Do not sign a membership contract with wellworx, memphis TN!!! At the end of your contract period they automatically signed me up on a month to month basis and charged me almost the yearly fee for each month. I called to ask what the charges were and was told before they would negotiate, I would have to have a zero balance - in other words, pay the rip off rates they had billed me for. They offered to knock off the late charges fees they have also billed me for. I told them I would not pay the exorbitant rates ($125.97 per MONTH they charged me), and would refer this to my attorney. Wellworx responded for me to "please go ahead". Customer service DOES NOT EXIST at Wellworx, Memphis, TN.
5 comments
Tom S Gwb
Memphis, Tennessee
Wellworx of Memphis
When Wellworx was 6-50 fitness, I tried them, supposedly on a "trial basis". I was told that if I could not use their facilities I could quit. I went twice and had difficulty getting into and out of the pool, so I quit paid my one month and thought that was it. Then next month I got another draft to my account from them, so I called and was told I had to quit in writing, so I sent a letter. I did so, then next month, another draft went through. So I called my bank and had them block the drafts. At the time the way they did this was to block the amount of the draft (ie., 36.27 or whatever). So, next month I get TWO drafts, one for 20 and one for 16.37 (these are not the exact amounts, this was back around 2000. Well I had to close that account and open a new one because they would start sending drafts through for anywhere between 1 dollar to a couple of hundred to get their money (or what they thought was theirs). Well recently I have been getting bills from them and harassing phone calls with them threatening to take my car and my house (I do not have a house..) and they say that the total is now 3949 dollars. Wellworx bought out 650 by the way. They have an "F" rating with the BBC with no less than 27 complaints filed against them.
Loss:
$4000
1 comment
Member
Memphis, Tennessee
Don't Join WellworX
Do not join this club!!! They look like a good club and they advertise a lot promoting their club. However, beware... once you join you will never be able to stop your membership. Been trying for over two years to get them to stop billing me for a membership that was appropriately cancelled with proper notification and NO pending contract stipulations. THIS IS NOT A ISOLATED CASE...it is happening to a number of people that have cancelled their membership with the club. Tried to rectify...however, they will not return calls and will not respond to any attempts to try to resolve the issue...they just keep the bills coming with collection threats. Even went to the club in person and they would not let me see the individual responsible for this. Was told I would have to leave a message and they would get back to me. Never Happened !! Reader BEWARE !!
Loss:
$5
1 comment
Member
Memphis, Tennessee
WellWorx - Read Before you Join-Don't Be Sorry!
Past member that will tell you that you can find much better gyms than WellworX Sporting Health Club. WellworX looks good; however, the management at WellWorx Sporting Health Club has a lot to be desired. Tried to get issues rectified with my membership at WellWorX and they just refused to listen or respond..tried to get WellWorX Sporting Health Club to resolve by contacting the Better Business Bureau and WellWorX Sporting and Health Club just said so what! Look at the other complaints on this board about them and just google WellWorx, WellWorx Health Club or WellWorx Sporting and read other reviews and you will see a clear pattern. Do your research and make sure you read all the fine print in the contract you sign. Don't waste your money, go to a good club. There are plenty out there.
Member
Memphis, Tennessee
WellWorX-Unsatisfactory with The BBB
I saw another posting with this site on WellWorX in Memphis. I had similiar problems with them and it took getting a lawyer to get them to stop billing me and finally close my account as I requested. I actually enjoyed the club while I was there, although there were times that things went down a bit and services were inconsistent. All in all there are too many clubs to choose from and the experience I had with them has left a bad taste in my mouth...my situation was simple and it seemed that they were determined to push a situation that did not make since to me. I would not recommend them !!
Arnesha Kux
Memphis, Tennessee
Don't Join WellWorX Health Club in Memphis !!
Do not join this club!!! They look like a good club and they advertise a lot promoting their club. However, beware... once you join you will never be able to stop your membership. Been trying for over two years to get them to stop billing me for a membership that was appropriately cancelled with proper notification and NO pending contract stipulations. THIS IS NOT A ISOLATED CASE...it is happening to a number of people that have cancelled their membership with the club. Tried to rectify...however, they will not return calls and will not respond to any attempts to try to resolve the issue...they just keep the bills coming with collection threats. Even went to the club in person and they would not let me see the individual responsible for this. Was told I would have to leave a message and they would get back to me. Never Happened !! Reader BEWARE !!
29 comments
WellworX C
Memphis, Tennessee
WellWorX Sports Health Club - Worst Club in Memphis
WellworX Sports Health Club - Don't be their next sucker ! After two months of attempting to contact someone at WellWorX concerning this matter, I appreciate “any” response from WellWorX. However, WellWorx Sports Club's resolution of this matter dated 02/10/06 is not acceptable. Without getting into a “he said/she said” debate, the facts of this situation are as follows. At the time I was transferred to Atlanta I asked a WellWorX’s employee what I needed to do to terminate my membership at WellWorX. I followed the WellWorX employee's instructions and the WellWorX employee accepted my termination letter (dated 03/12/05 not “March 03” as your response indicates) and she stated that WellWorX “would take care of it”. The fact that WellWorX Health Club does not have a copy of this letter in your files is no concern to me. I will not be held responsible for what happened to the letter once the WellWorX employee took possession of such letter on or about 03/12/05........... Keep coming back this letter and additional posting will appear everytime I receive another WellWorX bill.... DO NOT JOIN THIS CLUB !!!!!
4 comments
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In 2-3 months they haven't fixed their basketball goal leading to a crowded court and not many people getting to play, consistently keep saying it'll be fixed next week, charges $15 a guest to play on one side of a crowded court.